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Frequently Asked Questions
As part of our commitment to quality, we provide trained, dedicated staff members to answer any
technical questions our customers may have. Available during regular business hours, our technical
team goes to great lengths to provide accurate, reliable information on nearly 1000 products. Not
surprisingly, there are some common questions that many of our customers have. The questions
below are some of the most frequently asked. As always, our customers are always free to call us
with any technical questions.
Alpha Lipoic Acid
Q: |
Where does our Alpha-lipoic acid come from and is it tested for epi-lipoic compounds? |
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A: |
Our material comes from Italy and it is tested for epi-lipoic compounds. Epi-lipoic compounds are considered to be contaminants of lipoic acid and should only be present in trace amounts. |
DHEA and Pregnenolone
Q: |
Where is DHEA (or Pregnenolone) derived from? |
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A: |
DHEA and pregnenolone are indirectly derived from Wild Yam. Wild Yam does not contain DHEA or pregnenolone; instead, Wild Yam provides starting materials for the synthesis of DHEA and pregnenolone. |
Excipients
Q: |
What are excipients? What excipients do we use in our products? |
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A: |
Excipients are ingredients used in products to allow them to be manufactured correctly. They are added to make powders flow smoothly, without causing the machines to become clogged with
sticky or fluffy powder. They are also added to achieve uniform potency along with correct size
and shape of tablets and capsules.
The excipients used in our products include vegetable stearate, silica and cellulose. They are not
derived from animal products or common allergen-causing products (yeast, wheat, corn etc.).
Unfortunately, in the past some companies have stated that the use of certain excipients can result
in decreased bioavailability of compounds, as well as other health problems. There are no
published data to support the contention that excipients, when used properly in dietary
supplements, result in decreased absorption. These claims are not being made from a sound
scientific standpoint. |
Expiration Date
Q: |
Can a person take our products past the expiration date? |
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A: |
To ensure each customer receives fresh, highly potent product, we place a "best used by" date on each of our products. Since time and exposure to heat, light and air will cause supplements to lose
their potency, we recommend that our customers do not use products past their labeled dates. |
Glucosamine
Q: |
Where is glucosamine derived from? Can diabetics take it? |
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A: |
Glucosamine is derived from shellfish. While the molecular structure of glucosamine does contain a glucose molecule, it is chemically different and follows different metabolic pathways. While there
is anecdotal evidence that taking glucosamine may cause a rise in blood sugar levels, there are
also data from a large study published in The Lancet investigating the effectiveness of
glucosamine for osteoarthritis that reported no changes in blood sugar. To date, there has not
been a clinical trial specifically designed to investigate this question. |
Gluten/Wheat/Soy/Corn/Dairy
Q: |
Do any of our products contain any corn, wheat gluten, soy protein, yeast, milk/dairy sugar, salt, artificial colors, flavors or preservatives? |
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A: |
Nearly all of our products do not contain these ingredients. However, a few products would contain them, such as whey protein isolate or soy isoflavone-containing products. However, our labels will
reflect when these ingredients are absent from the product. Likewise, our excipients also do not contain these types of ingredients. |
Kava Kava
Q: |
Why do you no longer offer Kava? |
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